PRIVACY POLICY

Last updated: 14 September 2026

Your privacy is important to us.

This Privacy Policy explains what personal information may be collected when you visit Epoxyworkshop.es, contact us or make a booking, and how that information is used and protected.

WHO IS RESPONSIBLE FOR YOUR DATA?

Epoxyworkshop.es is operated by:

Antonia Hendriks

Autónomo, trading as Epoxyworkshop.es

Calle Gorrión 33

29670 San Pedro de Alcántara

Málaga, Spain

Email: info@epoxyworkshop.es

Telephone / WhatsApp: +34 604 489 409

WHAT INFORMATION DO WE COLLECT?

We only collect personal information that is necessary to provide our services or respond to your request.

This may include:

• Your first and last name

• Your email address

• Information you provide in the contact form or by email

• Information you provide when contacting us via WhatsApp

• Booking and order information

• Payment and transaction information

• Technical and website usage information, where you have consented to analytics or marketing cookies

CONTACT FORM AND COMMUNICATION

When you contact Epoxyworkshop.es through the contact form, email or WhatsApp, your information is used to answer your question, discuss a workshop or training, arrange a private session or otherwise respond to your request.

We do not use information submitted through the contact form to send marketing emails unless you have separately agreed to receive them.

BOOKINGS AND PAYMENTS

When you book a workshop, training or other service, we process the information necessary to manage your booking, communicate with you and fulfil our agreement with you.

Payments made through the website are processed using Stripe.

Epoxyworkshop.es does not need to receive or store your complete card details. Stripe processes payment information in accordance with its own privacy and security policies.

Certain information relating to bookings and payments may also need to be retained to comply with Spanish tax, accounting or other legal obligations.

COOKIES AND ANALYTICS

Epoxyworkshop.es uses cookies and similar technologies.

Necessary cookies may be used for the correct functioning of the website.

With your consent, we may also use:

• Analytics cookies – to help us understand how visitors use the website and improve its performance.

• Marketing cookies – to measure or improve marketing and advertising activities where these services are used.

You can accept all cookies, reject non-essential cookies or manage your preferences through the cookie banner.

Non-essential tracking is only loaded according to your cookie choices.

You can change your cookie preferences at any time through the available cookie settings on the website.

GOOGLE ANALYTICS

Where you consent to analytics cookies, we use Google Analytics to understand how visitors use Epoxyworkshop.es.

Google Analytics may process information such as pages visited, approximate location, device and browser information and interactions with the website.

This information helps us understand website performance and improve our content and services.

SERVICE PROVIDERS

To operate Epoxyworkshop.es, we use trusted service providers, including:

• Hostinger – website hosting, website builder and online store

• Stripe – payment processing

• Google – website analytics and related services, where consent has been given

• WhatsApp / Meta – when you choose to contact us using WhatsApp

These providers may process personal information according to their own privacy terms and, where applicable, their agreements with Epoxyworkshop.es.

Some service providers may process data outside the European Economic Area. Where this occurs, appropriate safeguards required by applicable data protection law are used.

WHY DO WE PROCESS YOUR INFORMATION?

Depending on the situation, we process personal information because:

• It is necessary to respond to your request or take steps requested by you.

• It is necessary to provide a workshop, training, booking or other service you have purchased.

• We have a legal obligation, for example for tax or accounting purposes.

• We have a legitimate interest in operating and protecting our business and communicating with customers.

• You have given consent, for example for non-essential analytics or marketing cookies.

Where processing is based on consent, you may withdraw that consent.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only for as long as necessary for the purpose for which it was collected.

Information relating to bookings, payments, invoices and business administration may be retained for the periods required under applicable Spanish tax, accounting and other legal obligations.

General enquiries that do not result in a booking or business relationship are not kept longer than reasonably necessary.

YOUR RIGHTS

Under applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Request restriction of processing

• Object to certain processing

• Request portability of your information where applicable

• Withdraw consent at any time where processing is based on consent

To exercise your privacy rights, contact:

info@epoxyworkshop.es

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

NEWSLETTER AND MARKETING EMAILS

Epoxyworkshop.es may offer an optional newsletter or email updates in the future.

If you choose to subscribe, your email address will only be used for this purpose with your consent.

You will always be able to unsubscribe from marketing emails.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will always be published on this page.